Notice Board

This section may answer some of the more common questions I get asked.  Please have a read here first and if you can't find what you are looking for, then please do contact me here

 

Orders to the UK
I am still posting to the UK. Please bear in mind from January 2021, the UK is no longer part of the EU and is now subject to certain taxes/ fees.  This is beyond my control, normally Royal Mail will contact you with with any charges you may incur before you receive your parcel.

Find more info on UK VAT and Customs Charges here

Northern Ireland post is being processed as normal and not subject to these taxes/fees.

Earrings on your socials, but I can’t find on the website?
These might be old stock pieces and/or limited editions pieces and are all sold out.  Generally, if they are not on the website then they are not available.

I lost an earring, can I get a replacement?
If I still carry that piece in my range, then yes I can sort out a replacement, get in touch & send me picture or link of earring & I will see what I can do.  You will be charged for the replacement and for postage. 

Where can I go and see your work in person?
You can find an updated list of my stockists here

Do you offer Wholesale ?
Yes I do, please get in touch here to request a catalogue 

I placed an order, how long does it take to ship?
Generally most items listed ship the next working day.  During busy times like Christmas they may take an extra day or two to process. 
Any special orders or custom made items, delivery times will be discussed before placing your order so you are happy with the time scale.
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Can I collect my order ?
All orders are posted, I don’t offer a collection or drop off service presently.
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Do you offer tracking?

Yes, tracking is now offered at checkout.  Its up to you to choose.

Note, standard postal charges do NOT carry tracking, its a regular standard service, so once it leaves my hands at the post office, its up the postie to get it there to you.  With tracked post, you will be given a tracking number upon your order being despatched, you can them track it from the An Post website.

All items are sent by An Post, the Irish postal service which is generally a reliable service.

On international orders postage is set as tracked for piece of mind. Generally ranges from €12. 

Will you post direct to a friend for me ?
Want to send a gift to a friend, that's no problem, you can input the shipping details at checkout.  If you want to include a message with your gift, there is a section on each listing, the 'notes to seller' box and you can input a short message there. I never include a receipt with any orders, as you will have received all the relevant information on your order confirmation, so don't worry about this.

What type of wood do you use in your earrings?
I generally use FSC birch, bamboo & some cherry.

Do you have clip on earrings?
I use standard posts on my earrings, but I have done some clip on's on request, please get in touch to discuss.  Just to note, some earrings might not be suitable for the clip on's, so if you have a pair in mind, send me a screen shot and I can see if they are suitable.

Materials used in your work ?
I use bamboo, birch & cherry mostly. The resin I use is non-toxic, has no VOCs, no fumes or solvents, non flammable etc,  this is important to me as I work from home & I can't have any chemical smells lingering around the house.   I have sourced eco friendly glitter from another small seller, which is made from biodegradable cellulose film, this I use on the earrings.  I stay away from plastic packaging so I use kraft recyclable branded jewellery gift boxes & paper to wrap your goodies.  I might not always get this right but I will honestly do my best in this regard.

Is the acrylic eco friendly ?
No, the acrylic is made from skin-friendly plastic known as PMMA acrylic, it comes in all shapes and sizes and is really affordable.  I do try and get off cuts and other bits to use but this is not always the case.

I have sensitive ears, can I wear your earrings ?
I mostly use stainless steel findings, so you should not experience problems.  For the hoops and chains, plated gold & stainless steel are used.  The wood is very light weight to wear and won't drag on your ears.

Custom jewellery
I don't make jewellery to order as such, as I out source the cutting and it would not be cost effective for me to get one piece cut.  But I can try and mix and match my shapes & colours to suit you & help co-ordinate them to match an outfit for example.  If you want studs instead of hoops or want to change out some of the brass pieces, generally that should not be a problem, but please email me to discuss first.  Please be aware there maybe extra costs involved with this.

Can I have studs instead of the hoops?
Yes you can, just get in touch to discuss options

Can you do a different colour ?
Yes , just reach out and tell me what you are looking for & I will try to accommodate but please note during busy times this may not be possible.

The brass pieces have tarnished, what do I do ?Raw brass can develop a patina/tarnish over time, this is a natural discolouration.  However, if you prefer the shiny look, there are a few options to restoring the lustre of the metal. 

Polishing cloths work a treat, & solutions like lemon, vinegar or baking soda will work well. I have used these all successfully. To use the tomato sauce remedy, just pop your bits in a bowl and pour some tomato sauce on top, leave sit for a couple of minutes, rinse off and pat dry.  The brass will be nice and shiny, simple and done in a few minutes.  Brasso is also another great option & you can get this in most supermarkets.  A little goes a long way & the shine comes up a dream!

Some extra tips on jewellery care
To help prolong the life of your jewellery, please be mindful of water-don't swim or shower in it, as this may damage it.  Even though the wood is sealed,  it is not recommend to wear your pieces in the shower or swimming etc

Perfume will also tarnish and damage the plating on your jewellery, so try to avoid direct contact.

For more info, I wrote a blog post, you can read it here