My last day for posting will December 12th. | After that date, all orders will be posted out in January 2026
My orders are shipped via An Post, to see An Post Christmas Postal Dates - click here.
PLEASE REMEMBER: this Christmas season is expected to be busier than ever for online deliveries, especially with the loss of Fastway couriers. Please allow a little extra time for your order to arrive, as next-day delivery may not always be possible during this period.
If you’d like to keep an eye on your parcel, I recommend selecting tracked shipping at checkout. Standard post is NOT tracked.
This section may answer some of the more common questions I get asked. Please have a read here first and if you can't find what you are looking for, then please do contact me here
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Important Shipping Update for US Customers
As of August 2025, I have made the difficult decision to pause all shipping to the United States. This is due to the new tariffs introduced under the Trump administration. At present, there is no clear information on how these tariffs will be applied, what categories they affect, or the additional costs involved.
For a small independent business like mine, this uncertainty makes it impossible to ship with confidence or fairness to my customers. Rather than risk unexpected fees or delays for you, I’ve chosen to temporarily suspend US orders.
I truly value all of my American customers and your support over the years, and I hope to resume shipping once the situation becomes clearer and more manageable.
Orders to the UK
I am still posting to the UK. Please bear in mind from January 2021, the UK is no longer part of the EU and is now subject to certain taxes/ fees. This is beyond my control, normally Royal Mail will contact you with any charges you may incur before you receive your parcel.
Find more info on UK VAT and Customs Charges here
Northern Ireland post is being processed as normal and not subject to these taxes/fees.
Do you ship internationally?
Yes, just input your details at checkout and shipping will adjust. These are sent tracked.
Earrings on your socials, but I can’t find on the website?
These might be old stock pieces and/or limited editions pieces and are all sold out. Generally, if they are not on the website then they are not available.
I lost an earring / it got damaged, can I get a replacement?
If I still carry that piece in my range then yes, I can sort out a replacement. Get in touch & send me picture or link of your piece & I will see what I can do. You will be charged for the replacement and for postage. To note, sometimes these single earrings can work out expensive as producing single earrings are not cost effective for example the limited edition range.
Simple repairs such as re-gluing the posts are done free of charge, any other repairs required may need to be discussed first to see what the best option is. Pieces that have broken or smashed ( pieces that have fallen on floor and cracked for example ) may not be repairable.
I can't use the discount code
Discount codes are valid only for the dates and items specified and must be applied at checkout. They cannot be applied retroactively. Codes are not valid on sale items or gift cards. Some codes may be exclusive to newsletter subscribers, while others may be issued at the discretion of The Messy Brunette Ltd. to individual customers (for example, returning customers or special offers). Some codes may be subject to a minimum spend. All discount codes are offered at the discretion of The Messy Brunette Ltd.
Exchanges /refunds on items bought through a stockist?
For any orders you purchased through a stockist, please contact them directly. They have their own policies. I can only deal with orders processed though the website. My refund policy can be found here.
Where can I go and see your work in person?
You can find an updated list of my stockists here
Do you offer Wholesale?
Yes I do, please email me to request access to my wholesale website.
I placed an order, how long does it take to ship?
Generally, most items listed ship the next working day. During busy times like Christmas, they may take an extra day or two to process.
Any special orders or custom-made items, delivery times will be discussed before placing your order, so you are happy with the time scale.
Can I collect my order?
All orders are posted, I don’t offer a collection or drop off service presently.
Do you offer tracking?
Yes, tracking is now offered at checkout. Its up to you to choose.
Note, standard postal charges do NOT carry tracking, its a regular standard service, so once it leaves my hands at the post office, it’s up the postie to get it there to you. With tracked post, you will be given a tracking number upon your order being dispatched, you can them track it from the An Post website.
All items are sent by An Post, the Irish postal service which is generally a reliable service.
On international orders postage is set as tracked for piece of mind. Generally, ranges from €12.
Will you post direct to a friend for me?
Want to send a gift to a friend, that's no problem, you can input the shipping details at checkout. If you want to include a message with your gift, there is a section on each listing, the 'notes to seller' box and you can input a short message there. I never include a receipt with any orders, as you will have received all the relevant information on your order confirmation, so don't worry about this.
Do you have clip on earrings?
I usually use standard stainless steel posts on my earrings, but in the past, I’ve made a few clip-on versions on request. However, as of August, I’m no longer taking on clip-on earring requests.
I don’t currently stock the clip-on findings, and I’ve found that they can be a bit hit and miss in terms of comfort and durability — they can loosen over time and may need to be reglued. So I am not 100% happy with this, but I will try and source the attachments in time. Thanks for understanding! 💛
What kind of packaging do you use?
I stay away from plastic packaging; I use recyclable branded jewellery gift boxes & paper to wrap your goodies. The cards I use are printed on FSC certified paper with eco-friendly inks. Any tissue paper and stickers I use are again FSC certified and printed with soy inks
I have sensitive ears, can I wear your earrings?
I use stainless steel findings on my jewellery, which are strong, hypoallergenic, and won’t tarnish easily. Some pieces feature gold-plated or ion-plated stainless steel, where a thin layer of gold is bonded to the stainless steel — ion plating creates an extra-strong, long-lasting finish that’s more durable and scratch-resistant than standard plating, keeping your jewellery looking beautiful for longer.
Ion plating is a vacuum-coating process where a thin layer of metal (like gold or titanium nitride) is bonded to a base metal — often stainless steel — using ion technology. The metal ions are charged and accelerated toward the jewellery surface, creating a very strong molecular bond.
In short, Ion-plated jewellery = stainless steel with a tough, beautiful, long-lasting finish. It gives you the look of gold without the high price tag or frequent fading that comes with ordinary plating.
Custom jewellery
I don't make jewellery to order, but I can try and mix and match my shapes & colours to suit you & help co-ordinate them to match an outfit for example. If you want studs instead of hoops or want to change out some of the brass pieces, generally that should not be a problem, but please email me to discuss first. Please be aware there maybe extra costs involved with this.
Can I have studs instead of the hoops or vice versa?
Depending on the earring design, that can be arranged please get in contact to discuss.
Can I order replacement hoops ?
Yes you can , you can check out these listings here to see what’s on offer
I lost my earring backs, can I get some ?
Yes, you can, please have a look at this listing here for details
For any queries in relation to caring for your Jewellery - please read here
