FAQ

This section may answer some of the more common questions I get asked a lot.  Please have a read here first and if you can't find what you are looking for, then please do email me here

 

COVID 19 (June Update)
Shipping to Ireland, UK & now Europe.  Please have a look at the An Post website to see updates on your country before placing an order or just contact me directly. 
All orders are shipped with standard post, so NO tracking number is available, if you require tracking its generally an extra €5

US suspended on my end as many packages are still experiencing delays/backlogs. An Post not accepting packages to Australia. 

Currently in Ireland, orders are still taking that little bit longer than normal to be delivered, but an post are doing great getting them delivered. I appreciate your patience with this. 

Thank you for your orders at this time, its much appreciated !

COVID19 (May Update)
Regarding the Covid19 situation, please note, I am still shipping orders out, but presently limiting deliveries to Ireland & UK only. 
International shipping to US / AUS / Europe suspended.  As soon as this changes, I will inform you.  

As there are backlogs all over, please be patient with delivery times.

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I got a personalised hoop from a friend but some of the information is incorrect, can you change it ?
Unfortunately no, I cannot change it, such is the nature of embroidery, once its stitched and hooped up, I cannot rip it back out and re do it.  I back my hoops with 2 layers and and a felt piece so it would be very messy to attempt this.  I would have to redo this piece again and would have to charge for this.

I am afraid to clean the embroidery!
Don't be! just be aware it is fabric and dirty hands will stain.  Just give it a little brush of a lint roller to keep the fluff away every now and then. Like any print, if left in the direct sunlight, it will fade so be careful where you hang and don't place it anywhere where it is damp.

What type of wood do you use in your earrings?
I generally use birch and bamboo.  Both are eco friendly.  

Eco friendly ?
I use bamboo and birch, both sustainable sourced.  The resin I use is non-toxic, has no VOCs, no fumes or solvents, non flammable etc,  this is important to me as I work from home & I can't have any chemical smells lingering around the house.   I have sourced eco friendly glitter from another small seller, which is made from biodegradable cellulose film, this I use on the earrings.  I stay away from plastic packaging so I use kraft recyclable branded jewellery gift boxes & paper to wrap your goodies.  I might not always get this right but I will honestly do my best in this regard.

What is cellulose acetate ?
The acetate I use on the jewellery pieces is made with eco friendly plant based cellulose acetate. This acetate is made from cotton pulp and acetic acid. These are dyed in various colours and then melted down into a paste. Large sheets are formed and from these, they then can be laser cut into various shapes and sizes.  These pieces are all different and no two pieces are the same, which makes them truly unique.  I only can source these at various times through another small seller.

Is the acrylic eco friendly ?
No, the acrylic is made from skin-friendly plastic known as PMMA acrylic, it comes in all shapes and sizes and is really affordable.  I do try and get off cuts and other bits to use but this is not always the case.

I have sensitive ears, can I wear your earrings ?
I use surgical stainless steel findings on the studs, this shouldn't be a problem.  For the hoops, I use brass, gold plated/ silver plated & stainless steel.  The wood is very light weight to wear and won't drag on your ears.

Custom jewellery
I don't make jewellery to order as such, as I have to out source the cutting and it would not be cost effective for me to get one piece cut.  But I can try and mix and match my shapes & colour co-ordinate them to match an outfit for example.  If you want studs instead of hoops or want to change out some of the brass pieces, generally that should not be a problem, but please email me to discuss first.  Please be aware there maybe extra costs involved with this.

The brass has tarnished, what do I do ?
Raw brass can develop a patina/tarnish over time, this is a natural discolouration.  However, if you prefer the shiny look, there are a few options to restoring the lustre of the metal.  Polishing cloths work a treat, & solutions like lemon, vinegar or baking soda will work well. I have used these all successfully. To use the tomato sauce remedy, just pop your bits in a bowl and pour some tomato sauce on top, leave sit for a couple of minutes, rinse off and pat dry.  The brass will be nice and shiny, simple and done in a few minutes.

As of Jan 2020, I have now updated the hoops to a tarnish resistant free brass.The base metal is brass so this has a nice substantial weight. A clear enamel coating is baked on. It is non-tarnishing and perfect for my hoops.

Some extra tips on jewellery care
To help prolong the life of your jewellery, please be mindful of water-don't swim or shower in it, as this may damage it.

Perfume will also tarnish and damage the plating on your jewellery, so try to avoid direct contact.

To prolong the life of plated jewellery, you can wash it gently with soapy warm water, using a mild soap only if necessary. Getting junk out of nooks and crannies with an old, soft toothbrush is ok. You can also try some home remedies, like ketchup or lemon juice, all work perfectly well & are cheap!

Do you offer tracking?
Unless stated otherwise on the individual item's listing : All postal charges do NOT carry tracking. All items are sent by An Post, the Irish postal service which is a reliable service. For international orders, again these are sent as standard post with your local service.  If you require tracking, that is no problem, depending on the size of the piece and where it is going it can range from €5 - €10 extra

However, for any custom made pieces, these will be automatically sent tracked and a tracking number will be forwarded to you, you will see this information upon checking out 

Please Note: Proof of postage is always obtained and can be sent to you upon request.

Will you post direct to a friend for me ?
Want to send a gift to a friend, that's no problem, I'd be delighted, just message me with the details and I will post them direct.