This section may answer some of the more common questions I get asked a lot. Please have a read here first and if you can't find what you are looking for, then please do email me here
COVID 19 (May Update)
Things are slowly returning to normal, but you may still experience delays. I am still finding post that has to pass through Dublin can take a few extra days.
Brexit: I am still posting to the UK, please bear in mind with Brexit, you will be subject to certain taxes/ fees. As the UK is now outside the EU and is subject to these. This is beyond my control, you will have to contact your own tax authority to find out what charges you may incur.
Northern Ireland post is being processed as normal.
Do you offer tracking?
Update Jan 2021 : tracking is now offered at checkout. Its up to you to choose.
Note, standard postal charges do NOT carry tracking, its the regular standard service, so once it leaves my hands at the post office, its up the postie to get it there to you. With tracked post, you will be given a tracking number upon your order being despatched, you can them track it from the An Post website.
All items are sent by An Post, the Irish postal service which is a reliable service. For international orders, again these are sent as standard post with your local service. If you require tracking, that is no problem, depending on the size of the piece and where it is going it can range from €5 - €10 extra, this will be confirmed at checkout.
However, for any custom made pieces, these will be automatically sent tracked and a tracking number will be forwarded to you.
Please Note: Proof of postage is always obtained and can be sent to you upon request.
Will you post direct to a friend for me ?
Want to send a gift to a friend, that's no problem, you can input the shipping details at checkout. If you want to include a message with your gift, there is a section on each listing, the 'notes to seller' box and you can input a short message there. I never include a receipt with any orders, as you will have received all the relevant information on your order confirmation, so don't worry about this.
I got a personalised hoop from a friend but some of the information is incorrect, can you change it ?
Unfortunately no, I cannot change it, such is the nature of embroidery, once its stitched and hooped up, I cannot rip it back out and re do it. I back my hoops with 2 layers and and a felt piece so it would be very messy to attempt this. I would have to redo this piece again and would have to charge for this.
I am afraid to clean the embroidery!
Don't be! just be aware it is fabric and dirty hands will stain. Just give it a little brush of a lint roller to keep the fluff away every now and then. Like any print, if left in the direct sunlight, it will fade so be careful where you hang and don't place it anywhere where it is damp.
What type of wood do you use in your earrings?
I generally use birch, bamboo & cherry.
Materials used in your work ?
I use bamboo, birch & cherry mostly. The resin I use is non-toxic, has no VOCs, no fumes or solvents, non flammable etc, this is important to me as I work from home & I can't have any chemical smells lingering around the house. I have sourced eco friendly glitter from another small seller, which is made from biodegradable cellulose film, this I use on the earrings. I stay away from plastic packaging so I use kraft recyclable branded jewellery gift boxes & paper to wrap your goodies. I might not always get this right but I will honestly do my best in this regard.
What is cellulose acetate ?
The acetate I use on the jewellery pieces is made with eco friendly plant based cellulose acetate. This acetate is made from cotton pulp and acetic acid. These are dyed in various colours and then melted down into a paste. Large sheets are formed and from these, they then can be laser cut into various shapes and sizes. These pieces are all different and no two pieces are the same, which makes them truly unique. I only can source these at various times through another small seller.
Is the acrylic eco friendly ?
No, the acrylic is made from skin-friendly plastic known as PMMA acrylic, it comes in all shapes and sizes and is really affordable. I do try and get off cuts and other bits to use but this is not always the case.
I have sensitive ears, can I wear your earrings ?
I mostly use stainless steel findings on the studs, so you should not experience problems. For the hoops, I use brass & stainless steel, they are non tarnish. The wood is very light weight to wear and won't drag on your ears.
I don't make jewellery to order as such, as I have to out source the cutting and it would not be cost effective for me to get one piece cut. But I can try and mix and match my shapes & colours co-ordinate them to match an outfit for example. If you want studs instead of hoops or want to change out some of the brass pieces, generally that should not be a problem, but please email me to discuss first. Please be aware there maybe extra costs involved with this.
The brass pieces have tarnished, what do I do ?
Raw brass can develop a patina/tarnish over time, this is a natural discolouration. However, if you prefer the shiny look, there are a few options to restoring the lustre of the metal.
Polishing cloths work a treat, & solutions like lemon, vinegar or baking soda will work well. I have used these all successfully. To use the tomato sauce remedy, just pop your bits in a bowl and pour some tomato sauce on top, leave sit for a couple of minutes, rinse off and pat dry. The brass will be nice and shiny, simple and done in a few minutes. Brasso is also another great option & you can get this in most supermarkets. A little goes a long way & the shine comes up a dream!
Some extra tips on jewellery care
To help prolong the life of your jewellery, please be mindful of water-don't swim or shower in it, as this may damage it. Even though the wood is sealed, it is not recommend to wear your pieces in the shower or swimming etc
Perfume will also tarnish and damage the plating on your jewellery, so try to avoid direct contact.
For more info, I wrote a blog post, you can read it here