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FAQ

This section may answer some of the more common questions I get asked.  Please have a read here first and if you can't find what you are looking for, then please do contact me here

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Orders to the UK
I am still posting to the UK. Please bear in mind from January 2021, the UK is no longer part of the EU and is now subject to certain taxes/ fees.  This is beyond my control, normally Royal Mail will contact you with any charges you may incur before you receive your parcel.

Find more info on UK VAT and Customs Charges here

Northern Ireland post is being processed as normal and not subject to these taxes/fees.

Do you ship internationally?
Yes, just input your details at checkout and shipping will adjust.  These are sent tracked.

Earrings on your socials, but I can’t find on the website?
These might be old stock pieces and/or limited editions pieces and are all sold out.  Generally, if they are not on the website then they are not available.

I lost an earring / it got damaged, can I get a replacement?
If I still carry that piece in my range then yes, I can sort out a replacement. Get in touch & send me picture or link of your piece & I will see what I can do.  You will be charged for the replacement and for postage. To note, sometimes these single earrings can work out expensive as producing single earrings are not cost effective for example the limited edition range.

Simple repairs such as re-gluing the posts are done free of charge, any other repairs required may need to be discussed first to see what the best option is. Pieces that have broken or smashed ( pieces that have fallen on floor and cracked for example ) maybe not repairable.

Exchanges /refunds on items bought through a stockist?
For any orders you purchased through a stockist, please contact them directly. They have their own policies.  I can only deal with orders processed though the website. 

Where can I go and see your work in person?
You can find an updated list of my stockists here

Do you offer Wholesale?
Yes I do, please get in touch here to request a catalogue.   

I placed an order, how long does it take to ship?
Generally, most items listed ship the next working day.  During busy times like Christmas, they may take an extra day or two to process. 

Any special orders or custom-made items, delivery times will be discussed before placing your order, so you are happy with the time scale.

Can I collect my order?
All orders are posted, I don’t offer a collection or drop off service presently.

Do you offer tracking?
Yes, tracking is now offered at checkout.  Its up to you to choose.

Note, standard postal charges do NOT carry tracking, its a regular standard service, so once it leaves my hands at the post office, it’s up the postie to get it there to you.  With tracked post, you will be given a tracking number upon your order being despatched, you can them track it from the An Post website.

All items are sent by An Post, the Irish postal service which is generally a reliable service.

On international orders postage is set as tracked for piece of mind. Generally, ranges from €12. 

Will you post direct to a friend for me?
Want to send a gift to a friend, that's no problem, you can input the shipping details at checkout.  If you want to include a message with your gift, there is a section on each listing, the 'notes to seller' box and you can input a short message there. I never include a receipt with any orders, as you will have received all the relevant information on your order confirmation, so don't worry about this.

Do you have clip on earrings?
I use standard posts on my earrings, but I have done some clip on's on request, please get in touch to discuss. I use brass parts on these not stainless steel.

Just to note, some earrings might not be suitable for the clip on's, so if you have a pair in mind, send me a screen shot pic or a link and I can see if they are suitable. Also, I have noticed clip on's can loosen over time and may need to be reglued.  

What kind of packaging do you use?
I stay away from plastic packaging; I use recyclable branded jewellery gift boxes & paper to wrap your goodies.  The cards I use are printed on FSC certified paper with eco-friendly inks.  Any tissue paper and stickers I use are again FSC certified and printed with soy inks

I have sensitive ears, can I wear your earrings?
I mostly use stainless steel findings on the earring posts, so you should not experience problems.  For the hoops and chains, I use plated gold stainless steel.  

To note, gold-plated jewellery has only a thin layer of gold which will wear down over time, this might be irritating to the skin if you have sensitivity to brass, silver or copper metals. 

The wood is very light weight to wear and won't drag on your ears.

Custom jewellery
I don't make jewellery to order, but I can try and mix and match my shapes & colours to suit you & help co-ordinate them to match an outfit for example.  If you want studs instead of hoops or want to change out some of the brass pieces, generally that should not be a problem, but please email me to discuss first.  Please be aware there maybe extra costs involved with this.

Can I have studs instead of the hoops or vice versa?
Depending on the earring design, that can be arranged please get in contact to discuss. 

Can I order replacement hoops ?
Yes you can , you can check out these listings here to see what’s on offer 

For any queries in relation to caring for your Jewellery - please read here